Chamak Returns Policy

Returns Policy for

At, we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your item(s) under the following conditions:

Return Period:

You may return your item(s) within 14 days of the date of delivery. After this period, we regret that we cannot accept returns.

Return Eligibility:

To be eligible for a return, your item(s) must meet the following criteria:

  1. The item(s) must be in its original condition with all tags and labels attached.
  2. The item(s) must not have been worn, altered, or washed.
  3. The item(s) must be free from any odors or stains.
  4. The item(s) must be in its original packaging.

Return Process:

  1. Log in to your account and go to the "Order History" section.
  2. Select the order that contains the item(s) you wish to return.
  3. Click on the "Return Items" button and follow the instructions provided.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer.
  • You have the freedom to choose any courier company for the return shipping. However, please note that offers a convenient returns service at a cost of £2.59 for items up to 1kg. You may choose to use their service or any other courier company of your preference.


  • Refunds will be processed once we receive and inspect the returned item(s).
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 7 business days for the refund to be processed.

Exchange Policy:

If you wish to exchange an item for a different size or color, we recommend initiating a return and placing a new order for the desired item on our website.

Contact Information:

If you have any questions or need assistance with your return, please contact our customer support team at


All products are sold according to different sizing. As sizes vary between designers, for a hassle free shopping experience we have provided each designer’s size chart separately that you can easily find on every product’s page.

We have made every possible effort to display the colors of the products accurately. However, the possibility of difference between the actual color and the display color might exist because of various types of screens & displays.

At, we pride ourselves on offering a curated selection of premium-quality Pakistani and Indian fashion that embodies the rich cultural heritage of South Asia. Our collection features authentic apparel and accessories handpicked for their intricate artistry, vibrant colors, and timeless elegance, setting us apart as the ultimate destination for fashion enthusiasts.

We have established special relationships with esteemed brands such as Ramsha, Nishat, Gul Ahmed, Maria B, Al Karam, and many more, allowing us to source our dresses directly from the manufacturers. This direct collaboration ensures that each garment embodies the essence of craftsmanship and authenticity that these brands are renowned for, guaranteeing the highest quality products for our customers.

Yes, We currently offer shipping countrywide! You can explore our captivating collection of South Asian fashion with ease and convenience, knowing that we'll deliver your order directly to your doorstep.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return eligible items within 7 days of delivery for a refund or exchange. Please refer to our Returns & Exchanges policy for more details.

Currently, we do not offer customization or made-to-order services. However, we continually update our collection with the latest trends and styles to provide our customers with a diverse and captivating range of options to choose from.

Our customer support team is here to assist you with any queries or concerns you may have. You can reach us via email at form on our website. We strive to respond promptly to all inquiries and provide the best possible assistance to our customers.

To stay informed about the latest arrivals, promotions, and exclusive offers, we encourage you to subscribe to our newsletter. You can sign up on our website to receive regular updates directly to your inbox and be the first to know about exciting new additions to our collection.